Administrator required ASAP for a Fulham-based luxury residential contractor*
The role will be working within the company's After Sales and Small Works section:
After Sales team: provide planned preventative maintenance in the form of tailored maintenance contracts to existing clients; carry out both urgent and non-urgent reactive call outs for existing clients; liaise with the team regarding undertaking any works notified to them during the eight week period after the sale of a property; organise retention/defects works on behalf of the company for their completed projects.
Small Works team: provides existing clients with the reassurance that if they require any future work to refresh or make alterations to their home, they will have access to our directly employed staff and database of reliable sub-contractors; undertake any works required at the end of the Defects Liability period of larger projects.
You will coordinate the After Sales section in conjunction with the Small Projects Contract Manager, reporting to them whilst also providing administrative support.
Administration experience in a building maintenance or construction environment is preferable, but not essential. Rather, the position requires a motivated individual who is organised, numerate and able to work on their own initiative, plus good communication skills with both Clients and Sub-Contractors.
£23-25k plus workplace pension and company private health scheme.
The role will be based at the company's head office in Fulham, working hours 8:30am-5pm. Key Elements of the Role:
Manage daily diary and job schedule for Handyman.
Manage and maintain reports from Handyman & Sub-Contractors. Review with After Sales Contracts Manager if required and send to client for review.
Send estimates to clients, follow up and book in works.
Produce breakdown of invoices and works carried out for small reactive works and all maintenance, pass to accounts to raise VAT invoice.
Eight weeks prior to a main contract completion submit a Maintenance Checklist to the relevant Contract Manager so he and the Site Manager can enter the required information in order that a Planned Maintenance quotation can be prepared for the client.
Liaise with sub contractors regarding maintenance on projects being completed. Obtain maintenance fees, negotiating if needed.
Produce tailored maintenance packs for client properties in time for the Contract Manager to be able to take to the hand over meeting with him.
Communicate with clients on maintenance packs sent, arranging contracts between clients and agreements with Sub-Contractors.
Send out orders for all works and maintenance.
Office point of contact for planned preventative maintenance and all reactive calls from clients arranging call outs, urgent and non urgent as necessary
Track annual maintenance contracts, producing renewal letters and renewal packs. Make follow up calls once sent.
Property management for client's rental properties, ensuring all LGC EIC and PAT tests are kept up to date.
Ordering small materials and plant
Updating live report and programme with current work load.
Checking retention schedule, updating on completion of projects.
Sending out first and second retention letters to clients, receiving defects lists from clients and arranging site visits for Contracts Manager and After sales Contract Manager.
Updating defects list throughout programmed work, arranging Sub-contractors.
Prepare monthly maintenance predictions.
Sign off all maintenance invoices from Sub-contractor, querying any invoice issues with them directly.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
To apply for this job please visit www.cv-library.co.uk.