Claims Handler / Administrator – Insurance Sector

  • Permanent
  • Anywhere
  • Salary: £30000 - £35000/annum 20 Days Holiday + Pension


Claims Handler / Administrator – Insurance Sector
Poole, Dorset
Salary up to £35,000 + 20 Days Holiday + Pension
Blaymires Recruitment is representing a respected insurance building contractor based in Poole, who is searching for a Claims Handler / Administrator to join the team.
The company undertakes the restoration and reinstatement of residential and commercial properties after Fire, Flood, Subsidence, and all other disasters.
As Claims handler you will be the client’s key point of contact, supporting them when they are at their most vulnerable, helping investigate their claims (which could be anything from flood, fire and provide support to them throughout the process.
This is a fantastic role for anyone looking to obtain in depth knowledge and experience of insurance but would also be a great next step for those already having experience within the industry.
The successful individual will have:
* Excellent communication skills with both Clients, Surveyors and Suppliers.
* Ability to take initiative when handling claims.
* Good IT skills, including a working knowledge of Microsoft Office programmes, including Word, Excel and Outlook.
* The ability to work well as part of a team, as well as working on your own initiative.
* Ability to manage your own workload and development.
* Be innately customer service focused and understand how to provide excellent customer service.
* Understand the regulatory environment in which we work.
* Professional and proactive attitude at all times.
Overview of the role
* To provide telephone claims advice and assistance in a professional manner.
* Organise and book appointments for Surveyors to attend site.
* Order and organise subcontractors.
* Follow standard claims procedures.
* Communicating professionally with a variety of people including clients, insurers, suppliers and loss adjusters.
* Ensure compliance with contractual and regulatory requirements.
* Answer telephone line promptly and courteously.
* Responsible for the efficient handling of insurance claims.
* Ensure the accuracy of information recorded in the database.
* Achieve service standards, company and contractual requirements.
* Compose proficient correspondence.
* Subscribe and maintain a happy team working environment.
* Provide high quality and professional assistance when dealing with telephone calls and correspondence.
* Report any complaints received to a department supervisor.
* General office duties as and when required.
* Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required.
On Offer
* Salary up to £35,000 + 20 Days Holiday + Pension.
* Ongoing training and development.
* Interesting and varied work.
* Friendly working environment.
If you would like to find out more then contact Stephen Blaymires at Blaymires Recruitment (phone number removed) or (phone number removed)

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