Customer Owner / First Contact Advisor

  • Permanent
  • Norwich
  • Salary: £18720/annum Over Time and Additional Bonuses


Customer Service Multiple Roles
Full Time – Permanent Position

We are looking to recruit an ambitious people with a drive to progress in customer service professional. Our client are setting the standard for customer service and we are looking to grow the team with like-minded, professional and friendly individuals.

We have multiple roles available depending on experience level with salary and package to match up! 

You will be responsible for taking calls from domestic and commercial customers, managing claims and ensuring customers receive excellent service. You will ensure customer claims are managed and completed efficiently from start to finish.

The role will involve:

Ensure accurate and timely processing of instructions relating to customer requirements
Dealing with client queries and complaints effectively
Collate and record accurate information
Using internal systems to support diary management
Key Requirements

Experience of working in a telephony based, customer focused environment
Outstanding customer service skills with the ability to multi-task, manage on-going customer relationships and understand customer needs
Knowledge of Outlook, Word and Microsoft package
Effective, empathetic communicator

Health care
Medi Cash
Mental Health Services
With so much more!
If this sounds like something you'd be interested in click apply!!

Reference ID: JW-CS-NOR

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