Customer Service Manager

Contract
  • Contract
  • Wembley, London
  • Salary: £24.00 - £27.00/hour

CV-Library

We are looking to recruit a Customer Service Manager in the North West London area. Our client is one of the largest planned and responsive maintenance services in the Social Housing sector.

About:

– This role will involve managing the team working on a Social Housing Reactive Maintenance contract and ensuring all areas of the team are delivering all duties efficiently.

Duties:

– Motivate the team

– Ensure the team are maintaining high standards of customer service

– To achieve agreed KPIs

– Ensure that the level of customer service is constantly improving

– Develop processes and systems to ensure all customer enquiries are dealt with in a timely manner.

– To maintain close working between contact centres, internal teams and main contractors

– Ensure employee's are well informed and supported via training

What you will need:

– Knowledge of Social Housing Contracts

– Good Communication

– Previous experience as a Customer Service Manager (preferable)

This is a temp-perm role with one of the UK's leading Social Housing Contractors.

If you are interested in this role, please forward your CV to Ria: (url removed)

To apply for this job please visit www.cv-library.co.uk.