Customer Service Researcher

Permanent
  • Permanent
  • Anywhere
  • Salary: £21000/annum + £1500 to £4000 p/a bonus

CV-Library

Our client is looking for a determined, focused and results driven Researcher to join their rapidly growing global company based in Ellesmere Port.

This is an exciting opportunity to join a forward thinking and evolving organisation that offers ongoing development and career recognition.

About the role

We are looking for a Telephone Researcher to join our clients' Research team. This role consists of researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers. This isn’t a sales role, just a pure research role which could lead for many different long term career opportunities within the Group.

Role Responsibilities

* Researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers

* Interacting directly with customers through our internal CRM systems to answer queries on project information

* Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations

* Achieving targets around project volume, quality of data gathered

* Liaising with other colleagues within the business

* Building relationships with contacts within the construction industry

* Be open to performing other tasks as the manager and business requires

Skills and Experience

* An excellent telephone manner is essential as is the ability to confidently communicate at all levels

* Good written and verbal communication skills as well as attention to detail

* Contact centre experience – inbound and outbound will be considered

* Attention to detail

* Strong planning, organisation and time management skills

* Be computer savvy – as you will be expected to use their bespoke CMS system

* Determined to exceed targets and objections

What's in it for you?

* A 6-month induction to continuous training from a dedicated Research Training Manager which includes 121 training, workshops and on the job coaching & training

* A great internal leadership team who have all been promoted internally

* An open plan office with free car parking

Company benefits

* 25 days rising to 27 days after 2 years as well as 4 days volunteering and a day off for your birthday

* Private Pension

* Life assurance

* Other flexible benefits include Healthcare, Cycle to Work scheme and Season Ticket Loans

* 5% Pension match

* Share-Match options – become a shareholder

* Ongoing development and support

To apply for this job please visit www.cv-library.co.uk.