Customer Services Manager – Housing



Role: Customer Service Manager – Housing

* Location: Nottingham

* Salary – Negotiable depending on experience

* Permanent role

The Role

Mason-James are currently working with a well-established Housing company who are looking to recruit an exceptional candidate to join their Customer Care department. This is a fantastic opportunity for someone to use their Customer Service skills as well as managing a strong team with the ability to achieve all set targets


* Support and work alongside the Customer Care Director to provide efficient, effective, high quality and customer focused after sales and maintenance service within the Customer Care department

* To lead and develop and strong team

* Ensuring customer care experience is represented in all aspects of operational delivery

* Ensure that the Customer Care team are trained and motivated to deliver the best customer service

* Handle and resolve high level / difficult customer complaints and feedback the results of inspections and audits to the site team and senior management

* Analyse and monitor the customer profile and associated customer needs

* Development of truly breakthrough customer experiences which are aligned to the future needs of our customers and the business

* To review our current processes and ensure that they are being used to maximise our opportunities

* Work closely with product development team to ensure that future development aligns with customer expectations

* Develop relationships with colleagues and senior stakeholders within all regions to ensure development and delivery of consistently great customer experiences into the business

* Develop your team members by enabling and motivating them to be the best that they can, building a strong talent pipeline to support the growth of the Business, completing Talent Mapping and Succession Planning bi-annually ahead of the mid-year and year-end Performance Development Reviews and discussing the outputs in these meetings

My client is ideally looking for someone who has worked in Housing either in a New build capacity or Social Housing environment.

If you would like more information about the position please apply with a updated CV and we will be in touch with suitable candidates

To apply for this job please visit