Office Administrator

Contract

CV-Library

ERS are recruiting for a Fixed contract – Perm Administrator to join a construction company in Stratford, London.
This will involve some remote working.
Are you an experienced administrator?
Previous experience working for a construction company is preferable.
The ideal candidate will have the ability to demonstrate compentence and adaptability in cv and interview.
* You will need to work well under pressure and to deadlines.
* Have experience working in administration/sceduling
* Happy to do some remote working & happy to travel to Stratford office
Responsibilities
* Providing customer service to residents and customers
*Using company systems to process orders adequately in order to invoice clients
*Updating system with all interactions with residents
*Processing supervisory or trade reports to determine action required to resolve repairs
*Resolution of minor complaints at call level
*Maintain logs and monitor variation request
*Maintain and action emails from contract mailboxes
*Answering payment queries of both sub contract and client
*Scanning and copying of files as required for contract delivery
*Arranging appointments for residents with trades people in a cost effective and organised manner
*Dealing with queries from residents, changing appointments
*Rescheduling appointments using our planning tools
*Logging current jobs onto our job management system/database
*Working with Supervisors and trades people to organise and schedule work
*Updating and changing information as the job changes
* The key person communicating between the resident and maintenance worker
* Keeping all activity logged and up-to-date in an accurate manner
* Liaising with staff at customer sites keeping them up-to-date with progress information
* Follow the company’s policies and procedures at all times
* Cooperate with colleagues from other departments in a timely manner if and when necessary
* Provide information to your line manager in a timely manner when requested to do so
* Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
Key Knowledge
* IT Literate, Customer Service
* Maintenance sector terminology
* KPI's, ROCC
Key Skills
* Excellent Telephone Manner
* Customer Service focused
* Ability to identify customers’ needs
* Ability to prioritise issues
* Ability to meet tight deadlines
* Ability to work under pressure
Key Experience
* Call centre environment
* Maintenance
Excellent opportunity for the right candidate – to gain permenant employment

To apply for this job please visit www.cv-library.co.uk.