Service Planner

Permanent

CV-Library

About Us

Marubeni-Komatsu Ltd are the sole UK distributor of Komatsu Construction Machines and are one of the UK’s largest distributors of heavy equipment. We are proud of our continuous growth and are looking for passionate and knowledgeable people to join in our success.

We aim to be our customers first choice, because of the world class innovative products we supply nationwide, which is backed up with excellent aftercare and customer support.

We market and supply innovative products to the UK Construction Industry with a strong focus on improving job site productivity whilst delivering fuel efficient solutions. The key innovations that support this is are the range of excavators and dozers with factory fitted integrated machine control solutions. We also distribute a range of Hybrid excavators.

We are looking for passionate and highly motivated people to join and be part of the highly successful team.

Service Planner

We are looking for a Service Planner to provide support to the Service Supervisors in our Midlands Depot.  

Reporting to the Branch Manager, this role involves allocating workloads to Engineers and responding to customers requirements. 

What is the purpose of the role?

To support the Service Supervisor in the efficient and effective running of each service team

Ownership of the Regions customers Servicing process which includes:

Weekly monitoring of Komtrax systems to identify our customers service requirements

Open service jobs with parts identification and ordering.

Schedule and delegate workloads effectively to Routine Maintenance Engineers – coordinating with the Service Supervisor.

Ownership of the walk around inspections and issuing of associated customer quotes.

Service job processing to Invoice on completion of the service activity

Assist in managing customer queries and resolve issues in coordination with the Service Supervisor

To support the Product Support Sales Representatives (when required) in raising customer quotes

What skills and behaviours are we looking for?

Experience working in a similar industry

Excellent customer relations

Ability to work under pressure to deadlines

Team player

Problem solver

What we can offer you

Competitive salary

Pension scheme

Up to 27 days holiday linked to service, plus Christmas shut down

Flexible working 

On the job training 

Professional training to support development

To apply for this job please visit www.cv-library.co.uk.