Showroom Manager & Senior Kitchen Design Consultant



Showroom Manager & Senior Kitchen Design Consultant

Reporting to: Managing Director

Duties & Responsibilities

The candidate will be required to….

-take ownership and responsibility for delivering excellent customer service and showroom (personal and team) sales targets on a quarterly basis.

-manage all onsite showroom mployees and support their development and training and ensure each member of the team conforms to expectations in the execution and delivery of their duties.

-undertake regular team and individual reviews and annual performance appraisals.

-uphold our values with employees and customers and protect the

-ensure the showroom and personal work areas are organised and tidy at all times.

….ensure that they and their team…

-be vigilant and engage positively with all store customers at every given opportunity in order to discuss our kitchen service and identify sales opportunities, or point HBH customers in the right direction to find help.

-question and listen to customers’ needs and requirements in order to help design an exciting and appropriate kitchen solution.

-capture and record relevant information to ensure customers do not have to repeat themselves and to enable Kettle to identify trends and common requirements.

-undertake home visits to measure the kitchen area and consult on design preferences in order to understand the full scope of requirements and generate appropriate design concepts.

-wow our customers through designing practical and visually stunning kitchens.

-accurately, scope, cost and price kitchens for submission to customers.

-negotiate and close sales, invoice and receive deposits.

-Organize and attend site surveys with fitters to review kitchen designs and plans and confirm all details are correct.

-check and place purchase orders for all kitchen elements for agreed delivery dates.

-provide full specification/handover packs to project manager.

-ensure all touch points with customers reinforce our values, quality, service levels and expertise.

-ensure all relevant data is captured through out the process from enquiry to sale.

Skills, Capabilities (personal traits) & Knowledge

Skills & Capabilities

The candidate will be..

-an experienced people manager, leader and motivator, committed to the development and growth of the team and team members.

-experienced in working and managing in a sales driven environment and delivering team and individual sales targets.

-a confident communicator with the ability to engage, question and listen.

-able to develop strong customer relationships and close sales.

-in possession of well-developed interpersonal skills and strong people awareness.

-self-aware and willing to learn, develop and improve.

-a team player with a company ethos.

-tidy and organised, with an eye for detail and the ability to accurately gather and record key points and information.

-able to process information and use it to inform customer based decisions and designs.

-confident and able to point out potential issues to customers and make alternative suggestions.

-passionate and possess a flair for kitchen design (style and functionality).

-committed and flexible on working hours (evenings and weekends)

-professional, enthusiastic and possess a strong work ethic.


The candidate will be required to..

-demonstrate knowledge of performance management, objective setting and review.

-demonstrate their ability to coach, develop and manage performance issues with employees.

-know and be familiar with EQ Software and all key Microsoft applications, Word, Excel etc.

-possess an appreciation of the technical issues associated with kitchen fitting

The successful candidate will be developed and trained to..

-know the Kistory, company capabilities/people and back catalog of customers/designs/projects etc.

-be familiar with HBH Woollcott’s products and understand the relationship with them

-understand kettle processes, systems, approach, methodology and ethos (company standards and expectations, response times, showroom management etc.)

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