Technical Manager

Permanent
  • Permanent
  • South East
  • Salary: £35000 - £40000/annum Company Car

CV-Library

Position: Technical Manager – Roofing Systems

Area: London & South East

Role: Our client is a UK based leader in waterproofing and roofing systems, working closely with clients in various sectors including housing, education and commercial. They supply world class products and manage installations via an industry leading contractor network, taking a responsive and personable approach to providing high performance, long lasting roofing solutions. they current have an exciting opportunity for a Technical Manager to carry out the following key responsibilities:

To monitor the delivery of works and ensure all projects receive a weekly visit to check the work is compliant with the specification.

• To work with customers and contractors to resolve any issues that may arise during the works to the satisfaction of the customer.

• To ensure all projects are 100% compliant with the specification and to keep customers and contractors informed of progress and quality.

• To deal with any technical queries or complaints during the installation period promptly and to the client’s satisfaction.

• To ensure you are fully conversant with the Company’s products, technical applications and their relevance to the guarantee scheme offered by the Company. To attend product training as necessary to ensure familiarity with new products.

• To manage your time efficiently and effectively to ensure you maintain full productivity ensuring the Technical departments KPI’s are maintained. To generate a weekly Outlook Diary in order for Line Manager to assess productivity.

• To liaise and communicate with the Area Managers/Regional Managers in a positive and proactive manner ensuring they are fully aware of progress and developments on your projects. To submit an inspection letter through CRM within 24 hours of each inspection so that it can be issued to the client within the timeframe required by the KPI.

• To ensure that complaints are minimised and, when they do arise, to ensure that they are dealt with as efficiently and effectively as possible.

• To assist with technical onsite training when required.

Experience Required:

Relevant experience in a technical related environment or similar where service delivery is paramount.

• Experience of working in the flat roofing industry with a technical knowledge of primary waterproofing systems.

• Experience of installing flat roofing systems.

• Experience of maintaining and developing customer and contractor relationships.

• Experience of producing written and digital reports.

• Experience of working as part of a team and working as a lone worker.

• Experience of working to deadlines and achieving KPI targets.

• Experience of maintaining quality systems.

ANA Recruitment specialise in placing sales & technical personnel exclusively to the building industry

To apply for this job please visit www.cv-library.co.uk.